Judy Fivecoat has been with the Parking & Transportation Department for 7 years. Judy’s current position is “Revenue & Inventory Control.” She has been awarded the “Spot Award” in the area of “Initiative & Stewardship” for her problem-solving during a mechanical failure of a vital piece of equipment.
Parking & Transportation’s customer contact is different than most departments. We sometimes deal with unhappy customers – those who have recently received parking tickets, for example. Even customers who are in our office to purchase parking permits often resent that they have to pay for them. Many customers take out their resentment on our customer service staff which makes it hard to maintain a positive attitude day after day.