Mission: Parking & Transportation is responsible for access to, from and around the campus by various travel modes in support of the University's mission. This is accomplished through well maintained and operated facilities, innovative technologies, environmentally sustainable measures, financial accountability and operational and customer service excellence.
Parking & Transportation employs a Strategy Map to provide a macro view of their strategy.
Their strategy is the means by which they plan to achieve their mission. The strategy map is a cause-and-effect chain of strategic objectives by which the strategy will be implemented.
Select the image below to view a larger version of the Parking & Transportation Strategy Map.
Parking & Transportation’s customer contact is different than most departments. We sometimes deal with unhappy customers – those who have recently received parking tickets, for example. Even customers who are in our office to purchase parking permits often resent that they have to pay for them. Many customers take out their resentment on our customer service staff which makes it hard to maintain a positive attitude day after day.