What is a Balanced Scorecard?

In the fall of 1999, BAS embarked on a major management initiative called Our Balanced Scorecard.

Our Balanced Scorecard is a systematic way of using quantitative data to manage and improve our operations.

The concept of Our Balanced Scorecard is straightforward:

• staff from each of our units identify the objectives that are most critical to their unit's success,
• then they devise a measure ("metric") to track the unit's performance at achieving each of these objectives and a set a target for each of the measures,
• the result is a set of measured objectives with definitive targets that we refer to as that unit's Balanced Scorecard.

We ask our units to organize their strategic objectives according to our CORE VALUES:

• PEOPLE - Ninth Annual Let's Hear It Staff Survey! 
• PROCESS / EXCELLENCE - Lean Methodology
• RESOURCE / STEWARDSHIP - Productivity
• CUSTOMER / SERVICE - Customer Satisfaction Surveys
• INTEGRITY

Our Core Values "drive" our organization. Considered together, they point to virtually all of the things we must do to be successful.